Service und Support

think process describes the implementation of networked technology across all stages of production with the goal of achieving fully integrated processes. Dough processing lines, ovens and their feeding systems, as well as vacuum cooling systems from WP Bakery Technologies can be used in every process chain and offer optimum conditions for the production of high-quality baked goods.

Resolute implementation of process thinking at all steps taps into significant productivity reserves and creates immense opportunities for more efficiency and higher quality. A strong partner for bakery machinery has to be able to build the right machines and offer full-scale backup with reliable engineering and best service.

We check over and over again the functionality and operational reliability of all assemblies and components. Design engineers, technicians, master bakers and service staff are constantly exchanging information and ideas at WP Bakery Technologies and on site at our customers. ProductionCare means initiating, structuring and organizing feedback processes, intelligently evaluating them and taking the appropriate action wherever necessary. Professional handling of production lines is absolutely key to our customers' success. Our training offering covers the full range of qualifications needed. Our master bakers and machine operators train on site at customer locations, at our own Baking Centers and per e-learning. Learning tools fully integrated in the controls facilitate the training of new employees. We offer the full service bakeries need to run round the clock: regular maintenance, 24/7-availability, telephone help desk, online analysis of machine data, continuous remote control, monitoring, custom stocking of wearing parts, online ordering 24/7, on-going information service, worldwide network of service stations, personal presence on demand at short notice. Delivered with a smile by highly competent and motivated employees.