Coronavirus: Customer service, availability of spare parts and of field staff

Dear customers,
Dear bakers,

We are now also affected by the current difficult situation caused by the coronavirus, however, we are nevertheless doing our best to keep our customer promise and will ensure the availability of spare parts and of field staff. Occasional delays may occur due to the supply chain, which is why we would ask you to order wear parts in good time to ensure continued high system availability. We will continue to provide service, especially after-sales service, however, due to general supply difficulties there may have to be follow-ups in service activities.

We are still well positioned in terms of staffing, and can cover the whole of Germany. We ask for your patience, should the flexibility of our field staff be limited due to official orders or restrictions related to the corona crisis. We are always happy to advise you, which parts suitable for your product can be ordered from stock at short notice, or sent directly to you by express delivery. We sincerely ask for your understanding, and wish you all the best in this time of crisis.

With kind regards,
Your Serviceteam

Within Germany

Customers calling from Switzerland and Austria please use the international number (*14 cents per minute from German fixed-line phones, max. 42 cents per minute for calls from German mobile networks)

International calls


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