In an interview* Called in the morning, repaired in the afternoon

Bakers can only make money if they have a functioning system, machine, or oven. Downtimes are the worst case. This is why WP BAKERY TECHNOLOGIES relies on its own service technicians. They are on the road across Germany, from Flensburg to Garmisch-Partenkirchen and from Bautzen to Aachen, while in Austria, WP works with regional service partners. Enrico Fischer is service technician for customers in southern Bavaria.

You have been with WP Service for 18 years now. What is it that makes your work special?

Enrico Fischer: Every day is a new challenge. I never know in the morning what the day will bring. And I like that, I like being on the road and with the customer.

What does a typical day look like?

Enrico Fischer: The first calls and WhatsApp messages come in starting at 6 in the morning. I prioritize them based on urgency and see if I can fit them into the tour schedule for the same day or in the coming days. If necessary, I am on site the very day.

And the spare part as well?;

Enrico Fischer: Yes, I have the most frequently needed spare parts in my service truck or stored at home. We can therefore respond and provide assistance very quickly, unlike other manufacturers.

WP offers a maintenance contract, remote service, and a digital machine file. How frequently is this being used?

Enrico Fischer: Unfortunately, not everyone in the industry is yet aware that equipment, machinery, and ovens that are in use almost every day require regular maintenance or remote maintenance to prevent downtime. Annual maintenance has become standard practice for many, but the digital machine file and preventive maintenance still need to be sold to people.